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1. Introduction

Complaints and Refunds

If you are not completely satisfied with your order, we offer either a refund or exchange, providing that goods are returned to us within 30 days of purchase in their original packaging. Please ensure that the parcel is wrapped securely and for your protection we recommend that you use a recorded delivery service.

Please enclose your name, address, order transaction number and reason for return/exchange with your returned products and send it to:

The Nutrition Consultants
Holly House
Dormansland
Lingfield
Surrey
01342 935430

We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

If you have a complaint regarding advice given by one of our practitioners please contact the site administrator at private@thenutritionconsultants.com. All our practitioners are members of BANT - British Association of Nutritional Therapists and adhere to strict codes of contact regarding professional advice. Further information can be found at www.bant.org.uk